How to Find the Best Air Conditioning Contractor

Whether you own or rent an apartment, home, or business, you will always need an air conditioning contractor, because air conditioners are practically guaranteed to break down one day. Finding a reliable contractor who will not only be there for you in the event of an A/C emergency, but also keep your system maintained enough so that it is unlikely to even break down is important. Here are some suggestions to help you pick the right one:

Are they drug-tested and background checked?

This may seem obvious now, but many trade/journeyman companies don't do this with their employees. We would highly recommend asking your prospective contractors if their employees are checked for felonies and tested for drugs. This will ensure your own safety and help to prevent any possible damages or liabilities to your property.

Do they have good customer reviews?

Checking out customer reviews on social platforms such as Yelp, for example, can help you to gain insight into both good and bad experiences that are openly shared. If you come across a number of bad reviews that appear to be valid, it can serve as a warning for any bad business practices that the company may have gotten away with in the past.

Are they courteous and professional?

If you've only had a conversation with them on the phone, how did they treat you? Were they kind and treat you with respect, or were they dismissive and pushy? If you get a good feeling, run with it until your gut tells you otherwise; if you get a bad feeling from the star, just run.

Find out if they are required to wear shoe covers when entering the home, as this is a common business practice among top quality contractors. Also, if they have pictures on their website, notice if their uniform is more than just a plain t-shirts. Again, a polished uniform is a tradition used by top companies in the business and is a good sign of the contractor being traditional and professional when it comes to getting the job done.

What services do they offer?

This is the most important clue to whether or not you should hire a specific contractor, as their services are what you are paying for. A good air conditioning company should offer to clean and maintain your system two times per year, or once every six months. They need to have 24/7 emergency service, and also do installations, as well as repairs. And finally, do not make a decision based on price. In this business, the good companies need to charge the most because they spend the most, on you.

We encourage you to contact us at New England Cooling Towers, Inc. We’re happy to answer any questions you may have, as well as take care of your service needs.